Welcome to American Citizen Services
The American Citizen Services (ACS) is a part of Consular Services at the U.S. Embassy in Mbabane. Assistance is provided to U.S. citizens residing in or visiting Eswatini, including but not limited to U.S. Passports, Consular Reports of Birth Abroad, and Notarials. The Embassy also assists in emergency situations, including deaths, arrests and crisis situations.
Americans can pick up completed passports, Consular Reports of Birth Abroad and other documents as necessary on:
Monday to Thursdays 08:00 – 16:30, except Wednesday mornings when we are conducting visa interviews.
Fridays 08:00 – 12:00
We close for lunch 12:00 – 14:00
Other times by arrangement
Note to All U.S. Citizens
U.S. citizens living or traveling in Eswatini are encouraged to sign up for the “Smart Traveller Enrollment Program” online at www.travel.state.gov. By signing up, U.S. citizens make it easier for the Embassy to contact them in case of an emergency, and will receive updated information on travel within Eswatini. If you are unable to enroll online, please visit the Embassy to complete an enrollment form or send an email to ConsularMbabane@state.gov and request a form.
Who Applies Using Form DS-11:
Minor (under 16) Passport Book, Minor Passport Card, First-time Adult Passport Book, First-time Adult Passport Card and applicants who reapply after reporting their previous passport lost or stolen.
Who Applies Using Form DS-82:
Adult Passport Book Renewal and Adult Passport Card Renewal.
The ACS unit is open to the public by appointment on Wednesday afternoons from 2:00PM to 4:30PM. Appointments can be made online at: https://evisaforms.state.gov/ACSSchedulingSystem.asp. Consular services may be available at other times if Consular staff are available. Online appointments are recommended and preferred. You may contact the Consular Section by email at: ConsularMbabane@state.gov
Emergency services are available by calling the Embassy during business hours (268) 2417-9000 or the Embassy Duty Officer after hours and on weekends at (268) 2417-9448. We are closed to the public on both Swazi and U.S. holidays.