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For American Citizens Services please make an appointment directly on the website and then appear at the Consular Section for your scheduled appointment. Appointments may be canceled or changed using our online scheduling system.
This will link directly to our ACS appointment system page for ease of making appointments. We cannot make appointments by phone, but if you have questions, call the consular assistance line, at 2417-9000 and ask for the consular assistant.
Our location is Corner of MR 103 and Cultural Center Drive Ezulwini, Eswatini.
Should you need emergency services, please call the Embassy Duty Officer after hours at (+268) 2417-9000.
American Citizen Services are provided by appointments on Tuesday, Wednesday, and Thursday afternoons: 2:00 to 4:00 PM.
The Consular Section is pleased to begin walk-in hours for American Citizen Services on Tuesdays from 8:30 – 11:00. Starting March 3, please ensure that you have U.S. government issued identity documents (passport, driver license, birth certificate) with you in order to be allowed access for services.
Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview. Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):
Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).
Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.
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Americans can pick up completed passports, Consular Reports of Birth Abroad and other documents as necessary on:
Monday to Thursdays 08:00 – 16:30, except Wednesday mornings when we are conducting visa interviews.
Fridays 08:00 – 12:00
We close for lunch 12:00 – 14:00
Other times by arrangement
If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:
If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.
The waiting room of the Consular Section and its restroom is wheelchair-accessible.