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An official website of the United States government

Important Passport Information

Payment Methods & Details

The U.S. Embassy Eswatini accepts U.S. dollars (U.S. dollars from 2006 to date) and South African Rands or Emalangeni.  We accept cash or United States issued credit card payment (in person only) and do not accept personal checks.

Please be aware the consular exchange rate may change with little notice. Please contact us for the current exchange rate.

Appointments & Locations

For American Citizens Services please make an appointment directly on the website and then appear at the Consular Section for your scheduled appointment. Appointments may be canceled or changed using our online scheduling system.

This will link directly to our ACS appointment system page for ease of making appointments.  We cannot make appointments by phone, but if you have questions, call the consular assistance line, at 2417-9000 and ask for the consular assistant.

We are located at The Gables on the corner of MR103 and Cultural Centre Drive in Ezulwini.

Should you need emergency services, please call the United States Embassy at +(268) 2417-9000 and the operator will direct you to the Consular Office or Duty Officer (if emergency is after hours).

American Citizen Services are provided by appointments on Tuesday and Friday mornings 09:00 to 11:00 AM by appointment.

 

Third Party Attendance

Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Please be aware that both parents are required to accompany a minor when applying for any service.

Security Information

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Collecting Documents at the Embassy

The Embassy will send an email to you when your passport or CRBA are ready for collection. Americans can pick up completed passports, Consular Reports of Birth Abroad and other documents as necessary on:

Tuesday or Friday mornings 09:00-11:00 AM

Please be sure to bring your receipt and original passport with you at the time of collection.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
  • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
  • If you have low vision, we may provide you with communications in large print.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.